UK ORDERS BY 18TH DECEMBER TO GET IN TIME FOR CHRISTMAS!

Delivery & Returns


Delivery

**FOR UK ORDERS: PLEASE PLACE YOUR ORDER BY 18TH DECEMBER TO GET IT IN TIME FOR CHRISTMAS!**

We are grafting round the clock to get your orders to you as soon as we can. Thank you for your understanding.

  1. Delivery within 10 working days for the UK, and 3 weeks for international orders.
  2. We ship to the United Kingdom, the Channel Islands and Ireland. 
  3. We offer UK and Channel Islands Standard Delivery for £4.95 ,and delivery to Ireland for £8.95.
  4. We offer international shipping within 3 weeks to Belgium (£5.94), Finland (£5.87), France (£4.62), Netherlands (£5.69), Poland (£5.70), Spain (£4.74), Sweden (£4.24), United Arab Emirates (£12.42).
  5. Delivery times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Refund and replacements

As personalised items are created specifically for you, we are unable to replace or refund for reasons other than damage or fault.

Your personalised product is eligible for a full refund (including initial delivery charge) or replacement within 6 months of purchase if it is found to be faulty/damaged only. Please be aware that this excludes minor damages due to general wear and tear.

The full returns policy is as follows:

  • Up to 30 days from purchase, you will be offered a refund or a replacement product
  • From 30 days to 6 months, you will be offered a replacement product if one is available. If we can’t couple you up with an exact replacement, we’ll process a refund for you.
  • After 6 months, unfortunately we’re unable to offer refunds or replacements

Please contact us here and we will respond as soon as we can. If your item is faulty please send us a photograph of the damage and we will order a replacement or process a refund for you.

Non-personalised items are eligible for a full refund (excluding initial delivery charge) within 14 days of purchase. Please contact us here for more information about where to send your returns. You will be responsible for the cost of return postage.