Help Center

As our products are personalised, we're grafting to create each product specially for you. 

If you have ordered within the UK, delivery time is around 10 working days, and if you have ordered outside of the UK, delivery time is 3 weeks.

If you have been waiting longer than this, please contact us at http://support.loveislandshop.co.uk/ and someone will be in touch asap. 

You can cancel your order within 4 hours of purchase by following the link in your confirmation email.

Unfortunately after 4 hours we are unable to cancel orders as they will already be in production.

You can change the address on your order by contacting us at http://support.loveislandshop.co.uk/ within 4 hours of purchase. 

We are unable to change the name on your personalised item after you have placed you order. If you wish to change the name, please cancel your order and purchase again. 

We can change your delivery address within 4 hours of placing your order. Please follow the link in your confirmation email or contact us at http://support.loveislandshop.co.uk/ to change your address. 

For security reasons we cannot change your billing address

We are unable to change the name on your personalised item after you have placed you order. If you wish to change the name, please cancel your order and purchase again. 

You are only able to cancel your order within 4 hours of making the purchase. 

You can pay for your order using VISA, Mastercard, American Express and Apple Pay.

We deliver to the United Kingdom, the Isle of Man, the Channel Islands, Republic of Ireland, Belgium, Finland, France, Netherlands, Poland, Spain, Sweden and the United Arab Emirates.

All items are printed to order. Orders within the UK will be delivered within 10 working days of placing an order. For International orders, our delivery time is 3 weeks.

Please see our Delivery and Returns section for further details.

If you are in the UK and you have not received your order within 10 days of placing it please contact us at http://support.loveislandshop.co.uk/. If you are from outside of the UK and you have not received your order within 3 weeks of placing it please contact us at http://support.loveislandshop.co.uk/.

You can return your wristband for a full refund within 14 days of receiving it.

Personalised products may be returned if they are faulty only. Unfortunately we cannot replace or refund personalised products for other reasons. 

Please contact us at http://support.loveislandshop.co.uk/ if you would like to process a return or have a faulty item.

You can return your wristband for a full refund within 14 days of receiving it.

Personalised products may be returned if they are faulty only. Unfortunately we cannot replace or refund personalised products for other reasons. 

Please contact us at http://support.loveislandshop.co.uk/ if you would like to process a return or have a faulty item.

Please contact us at http://support.loveislandshop.co.uk/ and we will get back to you asap.