Help Center

As our products are personalised, we're grafting to create each product specially for you. 

We're good, but we're not magicians, and due to massive demand it takes about 3-6 weeks to get your order to you. Once it's made, it is sent out via DPD and you should receive confirmation from them via email or text about a delivery date and time. 

If you placed your order more than 6 weeks ago, please contact us at http://support.loveislandshop.co.uk/ and someone will be in touch asap. 

You can cancel your order within 4 hours of purchase by following the link in your confirmation email.

Unfortunately after 4 hours we are unable to cancel orders as they will already be in production.

You can change the address on your order by contacting us at http://support.loveislandshop.co.uk/ within 4 hours of purchase. 

We are unable to change the name on your personalised item after you have placed you order. If you wish to change the name, please cancel your order and purchase again. 

We can change your delivery address within 4 hours of placing your order. Please follow the link in your confirmation email or contact us at http://support.loveislandshop.co.uk/ to change your address. 

For security reasons we cannot change your billing address

We are unable to change the name on your personalised item after you have placed you order. If you wish to change the name, please cancel your order and purchase again. 

You are only able to cancel your order within 4 hours of making the purchase. 

You can pay for your order using VISA, Mastercard, American Express and Apple Pay.

We only deliver to the United Kingdom, the Isle of Man and the Channel Islands.

All items are printed to order and shipped by DPD. Orders will be delivered within 3-6 weeks of placing an order.

Please see our Delivery and Returns section for further details.

If you have not received your order within 3-6 weeks of placing it please contact us at http://support.loveislandshop.co.uk/

Note that due to high demand some orders are taking up to 6 weeks to prepare - we are grafting hard to reduce the waiting time, and appreciate your patience in the meantime.

You can return your wristband for a full refund within 14 days of receiving it.

Personalised products may be returned if they are faulty only. Unfortunately we cannot replace or refund personalised products for other reasons. 

Please contact us at http://support.loveislandshop.co.uk/ if you would like to process a return or have a faulty item.

You can return your wristband for a full refund within 14 days of receiving it.

Personalised products may be returned if they are faulty only. Unfortunately we cannot replace or refund personalised products for other reasons. 

Please contact us at http://support.loveislandshop.co.uk/ if you would like to process a return or have a faulty item.

Please contact us at http://support.loveislandshop.co.uk/ and we will get back to you asap.