Help & FAQs

(for example personalisation, adding/removing products etc.)

It is not possible to edit your order once confirmed. However, you can cancel it within 4 hours by following the link on your confirmation email. You can then place another order with the correct details. (Please note that we are unable to cancel/amend orders via our customer support form).

It is not possible to change your address once you have confirmed your order. However, you can cancel your purchase within 4 hours by following the link on your confirmation email. You can then place another order with the correct address. (Please note that we are unable to change address via our customer support form).

Yes! Made from 100% BPA free plastic.

No! Our bottles cannot be put in the dishwasher. To look after your bottle we recommend wiping clean with warm water and soap. Do not use bleach to clean the bottle. Always securely screw on the base before filling the bottle and please do not fill the bottle with hot/carbonate beverages.

This year our Official Love Island Personalised bottle has had a refresh and is now available in a slimmer, double walled stainless steel design. Unfortunately this means that the classic bottle is no longer available as a personalised product and has been replaced by the custom ‘Love Island’ bottle in classic pink.

If you wish to contact us, please click the link below: https://loveislandshop.co.uk/pages/support

We aim to respond to support queries within 24 hours. During busy times, this may not be possible but we will do our best!