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Refund and replacements
As personalised items are created specifically for you, we are unable to replace or refund for reasons other than damage or fault.
Your personalised product is eligible for a full refund (including initial delivery charge) or replacement within 6 months of purchase if it is found to be faulty/damaged only. Please be aware that this excludes minor damages due to general wear and tear.
The full returns policy is as follows:
Please contact us here and we will respond as soon as we can. If your item is faulty please send us a photograph of the damage and we will order a replacement or process a refund for you.
Non-personalised items are eligible for a full refund (excluding initial delivery charge) within 14 days of purchase. Please contact us here for more information about where to send your returns. You will be responsible for the cost of return postage.